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Product
1.As different computers display colors differently, the color of the actual item may vary slightly from the above images.
Shipping
1.We will arrange the shipment according to your Escrow address. Make sure your detailed address and full name are absolutely correct.
2.We ship all orders within 48 hours after your payment finished. As for there are more products on our warehouse,
so when you meet with some products are out of stock after you place order, just do not worry, we will inform you
for the first time.
Delivery time
1. If you choose to Seller’s Shipping Method. We will provide free shipping for you. You can see that we have for you the shipping.
But there is no tracking information. (You purchase multiple orders, or the total amount of more than 7 US dollars. We will provide
you with shipping China Post Registered Air Mail. ) arrival date about 30-60 days
2. If you choose China Post Registered Air Mail. Part of the transportation costs may charge a. But it has tracking information. You can see what date your goods shipped somewhere. Arrival date about 30-60 days 3. If you need faster. You can choose EMS and DHL. His relatively high transportation costs. But generally you can take delivery 3-10 days.
|
SHIPPING WAY |
DELIVERY TIME |
|
China Post |
15-60 Working Days |
|
Seller’s Shipping Method |
15-90 Working Days |
|
Ems |
10-25 Working Days |
|
Epacket |
10-25 Working Days |
|
DHL |
3-10 Working Days |
Feedback 1. Please confirm the receipt of the products after you got them. 2. If you have any question about the products you received, please contact us in time and we will try our best to solve the problem and make you satisfied. 3. Please give us positive feedback and four 5-star Detailed Seller Ratings. Return Policy 1.If you find any quality problems when you receive the items, please contact us immediately. We will give you a satisfactory answer.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of aruna health (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of arunahealth.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
